Last updated: July 2026
Malinois plans (Guard, Pro, Business) are monthly subscriptions billed in advance through our payment provider, Polar.
You can cancel your subscription at any time from your dashboard, or by emailing us. Cancelling stops future billing — you keep access to your paid features until the end of the billing period you already paid for. We don't charge cancellation fees.
Because access is granted immediately and monitoring runs continuously from the moment you subscribe, we generally don't offer refunds for partial billing periods or for time already used.
That said, if something went wrong on our end — a billing error, a duplicate charge, or the service was materially unavailable — email us and we'll make it right. We review these on a case-by-case basis and aim to respond within a few business days.
Email hello@malinois.app with your account email and the reason for the request. If a refund is approved, it's processed back to your original payment method through Polar, typically within 5–10 business days depending on your bank.
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